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The Way You Treat Your Team Says Everything About Your Business
What if we’ve been overthinking customer experience this whole time?In this episode, I’m joined by Katie Conley for a conversation that really made me pause and reflect, not just on how we serve our customers, but how we lead our teams. We explore what people tend to overcomplicate when it comes to creating meaningful, memorable service moments, and why the smallest gestures often leave the biggest impact.Katie shares powerful reminders about why companies shouldn’t fear mistakes in the customer journey, and how treating your team like humans (not machines) can transform everything from culture to customer loyalty.We also talk about the beauty of celebrating the little things and how that intentionality ripples out to your entire brand experience.If you lead people, build systems, or care about making an impact through the work you do… this one’s for you.
Resources Mentioned:
Books
The Defined Dish Cookbooks | Defined Dish | The Comfortable Kitchen, Alex Snodgrass
The Power of Moments: Why Certain Experiences Have Extraordinary Impact, Chip Heath & Dan Heath
The Checklist Manifesto: How to Get Things Right, Atul Gawande
Podcasts
Brené Brown
Esther Perel
What a Day
Companies
https://www.pwrwmn.shop/
https://imanicollective.com/
https://joycreativeshop.com/
https://simpleafbrands.com/
Connect with Katie:LinkedIn: https://www.linkedin.com/in/katieconley623/ Instagram: https://www.instagram.com/katiemcconley/
More About Building Thinkers: I'm your host, Tracy Clark, and this is where potential becomes reality through deliberate curiosity, reflection, practice, and play. The Building Thinkers podcast is based on the realization that there's exponential potential in the things we build.And so, in my little corner of the internet and podcasting land, I want to take my 12 favorite problems, these are my constant curiosities, and I want to go deeper. I want to build thinkers. This is a community of multi-potentialites who may be disoriented by all the possibilities of success we envision but haven't yet achieved.If any of that sounds like you, come listen in. Welcome to the Building Thinkers podcast.
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By Tracy ClarkWhat if we’ve been overthinking customer experience this whole time?In this episode, I’m joined by Katie Conley for a conversation that really made me pause and reflect, not just on how we serve our customers, but how we lead our teams. We explore what people tend to overcomplicate when it comes to creating meaningful, memorable service moments, and why the smallest gestures often leave the biggest impact.Katie shares powerful reminders about why companies shouldn’t fear mistakes in the customer journey, and how treating your team like humans (not machines) can transform everything from culture to customer loyalty.We also talk about the beauty of celebrating the little things and how that intentionality ripples out to your entire brand experience.If you lead people, build systems, or care about making an impact through the work you do… this one’s for you.
Resources Mentioned:
Books
The Defined Dish Cookbooks | Defined Dish | The Comfortable Kitchen, Alex Snodgrass
The Power of Moments: Why Certain Experiences Have Extraordinary Impact, Chip Heath & Dan Heath
The Checklist Manifesto: How to Get Things Right, Atul Gawande
Podcasts
Brené Brown
Esther Perel
What a Day
Companies
https://www.pwrwmn.shop/
https://imanicollective.com/
https://joycreativeshop.com/
https://simpleafbrands.com/
Connect with Katie:LinkedIn: https://www.linkedin.com/in/katieconley623/ Instagram: https://www.instagram.com/katiemcconley/
More About Building Thinkers: I'm your host, Tracy Clark, and this is where potential becomes reality through deliberate curiosity, reflection, practice, and play. The Building Thinkers podcast is based on the realization that there's exponential potential in the things we build.And so, in my little corner of the internet and podcasting land, I want to take my 12 favorite problems, these are my constant curiosities, and I want to go deeper. I want to build thinkers. This is a community of multi-potentialites who may be disoriented by all the possibilities of success we envision but haven't yet achieved.If any of that sounds like you, come listen in. Welcome to the Building Thinkers podcast.