Summary
What do you do when privacy rights create a challenge your existing process was never designed to handle? Host Ethan Prete sits down with Pari Sarnot, a Privacy, Risk & Governance Leader with experience across organizations including Meta, Grant Thornton, eBay, and Microsoft, as well as an IAPP instructor and mentor. Pari shares an example from her broader professional experience involving a growing volume of GDPR access requests for customer service call recordings, and the privacy, operational, employee, and governance considerations that followed. She walks through how a cross-functional team evaluated multiple options and ultimately aligned the retention period more closely with the underlying business needs. Pari also discusses her approach to structured decision-making, why privacy is a team sport, the importance of cross-functional relationships, using metrics to anticipate operational challenges, and considerations around AI transparency and governance.
Chapters
00:00 Introduction
02:15 A pragmatic, risk based approach to privacy
04:30 Falling into privacy at Microsoft
06:15 Navigating call recording access requests
09:45 Responding to growing request volumes
12:30 Five options on the table
14:45 Rethinking the retention period
17:15 Privacy is a team sport
22:15 Metrics that spot the crisis early
29:00 AI transparency and model drift
31:45 Outcomes and final advice
Takeaways
- Retaining data without a continuing business need can introduce additional privacy, security, operational, and governance risk; aligning retention with legitimate business needs can help reduce that burden.
- When navigating a complex privacy issue, start by understanding the underlying business objective, then evaluate potential approaches against factors such as risk, applicable requirements, resources, operational impact, and customer expectations.
- Privacy is a team sport, and strong cross-functional relationships require continuous investment, not only engagement when an issue arises.
- Track privacy metrics and request-volume trends to identify emerging capacity and operational challenges early.
- Document key decisions, including the options considered, associated risks, rationale, and relevant sign-offs, so the reasoning remains clear over time.
Connect with the Guest
Pari Sarnot LinkedIn: https://www.linkedin.com/in/pari-sarnot/
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