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The Why Podcast: Why do teams fall apart – and what can we do about it?
In this episode of The Why Podcast, host Katie Pisa speaks with Professor Randall S Peterson, Professor of Organisational Behaviour at London Business School, about one of the most costly, time-consuming, and universal workplace issues: team conflict.
Based on his research about conflict 4 Common Types of Team Conflict—and How to Resolve Them, Randall outlines a practical framework for diagnosing and managing interpersonal tensions that derail productivity and damage trust.
Most of us avoid conflict, but that can be costly. Studies show managers spend 20% of their time handling tension with teams—yet few have a plan for dealing with it.
Listen as Randall unpacks the four most common conflict patterns—solo dissenters, dyadic conflicts, warring factions, and all-out team
meltdowns—revealing why each arises, what leaders typically get wrong, and how to tailor conflict-resolution strategies for long-term performance and psychological safety.
If you’ve ever walked into a meeting and sensed an
invisible storm brewing, or just want to understand more about inevitable
conflict that is a part of the working world, this episode is for you.
For more thought leadership and business insights from London Business School faculty and alumni, visit Think at London Business School
Sign up here to receive a curated selection of articles, podcasts and films direct to your inbox twice a month.
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View all episodes
By London Business SchoolIn this episode of The Why Podcast, host Katie Pisa speaks with Professor Randall S Peterson, Professor of Organisational Behaviour at London Business School, about one of the most costly, time-consuming, and universal workplace issues: team conflict.
Based on his research about conflict 4 Common Types of Team Conflict—and How to Resolve Them, Randall outlines a practical framework for diagnosing and managing interpersonal tensions that derail productivity and damage trust.
Most of us avoid conflict, but that can be costly. Studies show managers spend 20% of their time handling tension with teams—yet few have a plan for dealing with it.
Listen as Randall unpacks the four most common conflict patterns—solo dissenters, dyadic conflicts, warring factions, and all-out team
meltdowns—revealing why each arises, what leaders typically get wrong, and how to tailor conflict-resolution strategies for long-term performance and psychological safety.
If you’ve ever walked into a meeting and sensed an
invisible storm brewing, or just want to understand more about inevitable
conflict that is a part of the working world, this episode is for you.
For more thought leadership and business insights from London Business School faculty and alumni, visit Think at London Business School
Sign up here to receive a curated selection of articles, podcasts and films direct to your inbox twice a month.
Follow us on social media:
X
Linkedin
Facebook