In this episode, Matt and Solutions Architect Lead Timur Dikmam from Mews, explore the core of a thriving hotel ecosystem—the Property Management System (PMS). From seamless distribution and accounting to automated pricing (with half of hotels still not taking advantage!), the right tech stack enhances operations, revenue, and guest satisfaction. Whether you're an independent hotel or a global brand, aligning technology with your brand promise is essential. Tune in to learn how smart integrations can elevate your hotel's efficiency and profitability!

Episodes drop here first: https://hubs.ly/Q0350wrf0
You can also follow us on YouTube: https://youtu.be/X8BDuQwn7WE

#hotels #hoteltech #hoteltechstack #ecosystem #RMS #PMS #hospitalitypodcast  

Matt sits down with Mews Chief People Officer, Naomi Trickey, for a deep dive into employer branding, staffing, and growth. They discuss the power of engaging work, dynamic career paths, and upskilling, all while highlighting the importance of hiring the right people for your business. Learn how Naomi builds high-performing teams, uses creative strategies to attract top talent, and ensures every new hire starts with a lasting, positive impression.

More here: https://hubs.ly/Q0350wrf0

In this episode of Matt Talks, we take a deep dive into five powerful strategies that hoteliers can use to drive revenue growth and maximize profitability. Whether you're a boutique hotel, a large chain, or somewhere in between, this episode is packed with insights to help you grow your revenue in a competitive hospitality landscape. Tune in to discover how small changes can lead to significant gains!

Matt breaks down the importance of diversifying and optimizing revenue streams, showing how hotels can go beyond just room sales by capitalizing on ancillary services, upselling opportunities, and strategic partnerships.

He explores smart pricing strategies, including dynamic pricing models and demand-based adjustments, ensuring that hoteliers capture the right guests at the right price.

The episode also highlights the game-changing impact of revenue management technology, discussing how AI-driven tools and automation can help hotels make smarter, data-driven decisions. But increasing revenue isn’t just about bringing in more—it’s also about protecting your profits. 

Matt covers ways to reduce operational inefficiencies, prevent revenue leakage, and improve bottom-line performance. Finally, he shares key strategies that hotels can start implementing today, providing actionable takeaways that can lead to immediate results.

In this episode, Matt chats with Conor Winders, VP of Product & Engineering at Mews, on AI's impact in hospitality. They discuss cutting-edge travel tech, AI adoption, and the future of invisible hospitality.

Curious about AI opportunities and where to start? Conor shares expert insights and advice—don’t miss it!

Episodes drop here first - https://hubs.ly/Q0350wrf0
Further reading - https://www.mews.com/en/blog/how-ai-is-shaping-hospitality

Upselling is a game-changer for boosting hotel revenue—but let’s be honest, it can feel awkward for both staff and guests. This week, Matt reveals how to turn upselling into a seamless, high-converting opportunity. From the best moments to upsell to leveraging technology for higher success rates, making it feel natural (even personalized!), and empowering teams with the right training—he’s covering it all. Don't leave money on the table—tune in and start maximizing every guest interaction!

Video version - https://hubs.ly/Q0350wrf0

Guest loyalty isn’t just about stacking up points and perks—it’s about crafting unforgettable moments that keep guests coming back for more (and telling their friends!). It’s one of Matt’s favorite topics, and he’s sharing some top tips and key takeaways that any property—yes, including independent hotels—can use to turn happy guests into lifelong fans. 🚀💙

Catch the video version here - https://hubs.ly/Q0350wrf0

In this episode, we’re unlocking one of the biggest challenges in hotel operations—literally! Our in-house door lock guru is here to crack open the world of hotel locks, where outdated hardware can stick around for decades, limiting opportunities for innovation. We’ll delve into the challenges and explore ways to modernize your tech and hardware stack to create a smoother, smarter guest experience. 

If you prefer video - https://hubs.ly/Q0350wrf0

Matt reveals how embedded payments are transforming the guest experience—and your bottom line. He’ll challenge the way you think about pre-authorizations, show you why direct bookings are more valuable than ever, and share how to finally put an end to those frustrating chargebacks. Don't miss this game-changing lesson!

Check out our main hub and video content here: https://hubs.ly/Q0350wrf0

#payments #hospitality 

Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Data is a powerful tool—not only for advancing our business but for driving yours forward as well. Matt explores how hotels can leverage data, from existing insights to innovative ideas for the future. He also highlights key examples and tech partners that can empower hoteliers to make smarter decisions, streamline operations, and boost revenue. 

More insights here: https://hubs.ly/Q0350wrf0

#propertymanagementsystem #automaton  #hospitalitytech #hotels #hospitalitytechnology #hospitality #hospitalitypodcast

In this session of Matt Talks, we’ll explore four pivotal global trends that are set to influence the hospitality sector in 2025: the rise of AI adoption, evolving productivity strategies, growing reliance on OTAs, and the expansion of diversified revenue streams. Our goal is to provide you with valuable insights to help you plan for a successful and prosperous year ahead.

More episodes here: https://hubs.ly/Q0350wrf0