Matt sits down with Michael Fitzsimmons, VP of Growth at Mews. 
They dive into why a hotel’s website is much more than just a place for booking, it's your digital front door, the first impression, the first experience and essentially the business card of the property. 

They explore how a strong, well-designed online presence can make all the difference in converting casual browsers into loyal, paying guests, and why investing in your hotels digital storefront is no longer a nice to have, it's key for growth in competitive markets. 

Check out the previous episode on website strategies and direct bookings - https://hubs.ly/Q03lNLfr0

#hoteltech #websitedesign #hotelwebsites #hotelmanagment #hospitality #hospitalitypodcast 

0:00 - Introduction to Hotel Websites  
0:51 - Michael Fitzsimmons' Background  
1:52 - Personal Travel Booking Journey  
3:05 - Importance of SEO in Hotel Discovery  
4:23 - The Evolving Role of Hotel Websites  
5:36 - Website Goals: Conversion vs. Information  
9:11 - Hiring for Hotel Digital Strategy  
11:36 - User-Friendly Website Platforms 
12:56 - Impact of AI on SEO and Website Traffic  
14:48 - Identifying Relevant Topics for Travelers  
16:37 - Analyzing Engagement Metrics  
18:09 - Balancing Aesthetics and Functionality  
20:50 - The Role of Influencers in Hotel Marketing  
21:47 - Aligning Brand and Guest Experience  
23:19 - The Value of Chatbots in Customer Engagement  
25:18 - Determining Advertising Budgets  
27:57 - Exploring Cost-Free Growth Channels  
28:51 - Leveraging Personal Platforms for Engagement  
30:04 - Empathy in Content Creation  
31:11 - Addressing Booking Abandonment  
32:35 - Building Direct Relationships with Guests  
34:54 - Utilizing CRM for Guest Retention  
37:48 - Memorable Hotel Experiences

Matt dives into his love of pop culture—think Beyoncé and Taylor Swift—and how their approach to performance, feedback, and fan connection can inspire the hospitality world. He shares early hospitality stories, the value of emotional intelligence, and why creativity is key to building memorable, guest-first experiences.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

Meet Matt Welle, CEO of Mews - https://www.linkedin.com/in/matthijswelle/

In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about brand-new feature Multicurrency. The pair discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hidden fees – and how Multicurrency enhances the guest experience and boosts hotel revenue in the process. 

Want to meet the hosts - follow our main page: https://hubs.ly/Q0350wrf0

User Disengagement might not be the most exciting term, but it plays a crucial role in shaping guest experiences. Matt shares his insights on the topic with a comparison to TikTok.
It can mean the difference between seamless, personalized service and a journey filled with friction and frustration. In this episode, Matt explores how a cloud platform creates a more intuitive interface for staff, challenges the traditional approach of linking reservations to rooms, and explains why minimizing friction in the guest journey is essential. By the end, you’ll discover how we’re helping staff disengage from complex technology—ultimately enhancing the overall guest experience. 
Learn more here: https://hubs.ly/Q034-Kzh0

In this conversation between Matt and Wouter Geerts, Director of Market Research at Mews, they talk about big-picture trends affecting the global economy. They discuss economic, political development and consumer sentiment and how this impacts and shifts travel demand.

Watch the video - https://www.mews.com/en/resources/matt-talks#ep25

In this episode Matt dives into some fresh takes on hotel revenue and why the lifetime value of a guest really matters. He breaks down what actually drives performance, what motivates guests to spend more, and how hoteliers can tap into those opportunities. Plus, he shares how Mews helps make it all happen..

#mews #hospitality #hoteltech #hospitalitytech 

More content here - https://hubs.ly/Q03hC3mG0

0:00 – Introduction: Shift to Guest Centric Profiles
2:13 – Focus on Revenue Metrics: RevPAG
2:51 – Traditional Metrics vs. Guest-Centric Metrics
4:07 – The Importance of Personalization
5:44 – Cost of Guest Acquisition vs. Retention
6:50 – Benefits of Personalized Loyalty Programs
7:46 – Utilizing Guest Data for Personalization
8:36 – Centralizing Revenue Reporting
10:19 – Shifting Focus from Standards to Personalization
12:01 – Evolving the Role of Revenue Managers
12:58 – Setting Goals for Revenue per Available Guest
13:56 – Running Tests for Continuous Improvement
14:35 – Fostering Ownership and Excitement in Teams
15:30 – The Future of Guest Experience Management
16:24 – Enhancing Guest Profiles with Data Merging
17:21 – Tracking Recurring Guests Effectively
18:15 – Integrating Loyalty Programs
18:56 – Utilizing QR Codes for Convenience
19:28 – Maximizing Underutilized Spaces
20:12 – Streamlining Early Check-In Options
20:56 – Integrating Restaurant Reservations
22:40 – Transforming Non-Revenue Spaces
24:06 – The Role of Revenue Managers and Commitment to Guest Experience

In this episode, Matt Welle is joined by Mews CTPO Pepa [Josef] Starýchfojtů to chat about the upcoming plans for Mews product line-up in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry. 

Mews is a cloud-native PMS trusted by more than 12,500 properties around the world. Helping hoteliers automate manual tasks, personalize guest experiences with AI, and increase a property's revenue - all from one intuitive platform.

Learn more about our product here: https://hubs.ly/Q03dR3gQ0

Discussion points

00:00 - Introduction
04:29 - Identifying pain points in hospitality
07:06 - Personal experiences in hospitality
10:53 - Innovations and future developments in hospitality
16:04  - Holistic approach to revenue management
18:14 - Understanding guest experience metrics
27:34 - Standardizing metrics across the hotel industry
29:37 - Integrating data for better revenue management
31:31 - The future of Atomize and Mews
33:44 - Challenges in revenue management processes
35:08 - Expanding beyond traditional revenue management
37:27 - Optimizing guest segmentation and offers
39:07 - Dynamic pricing opportunities in hospitality
44:28 - Acquisition of Quotelo and future plans for events in hospitality
51:05 - The rise of extended stay in hospitality
52:29 - Innovative uses of lobby spaces for revenue generation
54:51 - Improving accounting processes for hotels

In this episode, Matt and Solutions Architect Lead Timur Dikmam from Mews, explore the core of a thriving hotel ecosystem—the Property Management System (PMS). From seamless distribution and accounting to automated pricing (with half of hotels still not taking advantage!), the right tech stack enhances operations, revenue, and guest satisfaction. Whether you're an independent hotel or a global brand, aligning technology with your brand promise is essential. Tune in to learn how smart integrations can elevate your hotel's efficiency and profitability!

Episodes drop here first: https://hubs.ly/Q0350wrf0
You can also follow us on YouTube: https://youtu.be/X8BDuQwn7WE

#hotels #hoteltech #hoteltechstack #ecosystem #RMS #PMS #hospitalitypodcast  

Matt sits down with Mews Chief People Officer, Naomi Trickey, for a deep dive into employer branding, staffing, and growth. They discuss the power of engaging work, dynamic career paths, and upskilling, all while highlighting the importance of hiring the right people for your business. Learn how Naomi builds high-performing teams, uses creative strategies to attract top talent, and ensures every new hire starts with a lasting, positive impression.

More here: https://hubs.ly/Q0350wrf0

In this episode of Matt Talks, we take a deep dive into five powerful strategies that hoteliers can use to drive revenue growth and maximize profitability. Whether you're a boutique hotel, a large chain, or somewhere in between, this episode is packed with insights to help you grow your revenue in a competitive hospitality landscape. Tune in to discover how small changes can lead to significant gains!

Matt breaks down the importance of diversifying and optimizing revenue streams, showing how hotels can go beyond just room sales by capitalizing on ancillary services, upselling opportunities, and strategic partnerships.

He explores smart pricing strategies, including dynamic pricing models and demand-based adjustments, ensuring that hoteliers capture the right guests at the right price.

The episode also highlights the game-changing impact of revenue management technology, discussing how AI-driven tools and automation can help hotels make smarter, data-driven decisions. But increasing revenue isn’t just about bringing in more—it’s also about protecting your profits. 

Matt covers ways to reduce operational inefficiencies, prevent revenue leakage, and improve bottom-line performance. Finally, he shares key strategies that hotels can start implementing today, providing actionable takeaways that can lead to immediate results.