Elizabeth Murray is the Chief Operating Officer at Marlow Collective (a group of restaurants by Andrew Tarlow that include, Diner, Borgo, Roman’s, She Wolf Bakery among others) and a co-founder of Women in Hospitality United, a non-profit organization dedicated to reimagining the hospitality industry. In this conversation, we discuss the evolution of the Marlow Collective, growing community, eliminating tipping and bringing it back, and the courage involved in building a successful restaurant culture. Elizabeth also shares insights into her personal growth why she refers to her work in hospitality as “sacred care”.

https://www.thenycalliance.org/

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Watch On YouTube: https://youtu.be/hUy-nSQq8zA

TIMESTAMPS:

0:00 - Welcome Elizabeth Murray To Hospitality & Politics

2:00 The Marlow Collective Origins

4:11 - Community Impact and Restaurant Culture

7:01 - Balancing Idealism and Realism in Operations

10:40 - Employee Development and Accountability

19:49 - Challenges and Changes in the Industry

22:06 - The Anti-Tipping Model - Challenges of No-Tipping Policies

34:39 - The Joy of Dining Out

38:54  - What Makes A Successful Restaurateur?

41:37 - ‘Sacred Care’ Work in the Restaurant Industry

44:09 - Inside The Economic Engine of Restaurants

49:35 - Elizabeth’s Personal Growth In The Industry

52:00 - Thanks Elizabeth For Joining! Like & Subscribe

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