In Ep. 10, On a daily basis we get customers who come into the store and demand a new phone since they have broken the one they got at the start of the contract. We go through the normal routine of telling them it's not the company's fault and that they would have to replace it themselves.

One guy did not see the logic in this. He started asking me why it was that way. Of course, I don't make the decision nor do I know the reasoning behind them, so I said, 'I don't know.' This agitated him A LOT. He started grabbing for me and calling me inappropriate names, so I told him to get out. My manager started phoning security and the guy disappeared.