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Zoom is on a CCaaS innovation hot streak, releasing 600 features for its CCaaS platform in just 18 months.

Many of those are AI-fuelled.

Recognizing this, we sat down with Brandon Knight, Global Head of CX Channel & Ecosystem at Zoom, to record this discussion.

In doing so, we pinpointed three of the most eye-catching within Zoom's unified platform, zooming in on the following three:

• Capability #1 - Zoom AI Companion
• Capability #2 -Virtual Agent 
• Capability #3 - Auto-QA (coming soon) 

For a visual tour of the Zoom Contact Center, visit: https://guidedtours.zoom.us/tour/zoom-virtual-agent-contact-center/

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