With 30 years in the field, Marcus May shares how his team earned BrightView’s “Best Maintenance Branch” in the nation, why communication + follow-through beat fancy proposals, and how a big company’s resources translate into faster hurricane cleanup and steadier quality for HOAs.

What we cover

• Marcus’ path from college baseball to managing SWFL’s top landscape branch
• Why responsiveness is the real differentiator in HOA landscaping
• RFPs: answering line-by-line and submitting a “what you truly need” scope
• Hurricane readiness: pre-authorized cleanup letters, inland staging yards, and East-Coast branch support
• Large-property focus (Collier → Bonita Beach Rd.; Ave Maria/Immokalee growth)
• Retaining crews: higher wages, E-Verify, and H-2B seasonal staffing
• Development → Maintenance: turning new installs into long-term care