We speak with Chuck Winship, who worked as an analyst at S&A Restaurant Corp, a Chili's franchisee and then CEO of Beef 'O' Brady's.

Chuck discusses the emergence of casual dining, why it was so innovative to have Steak & Ale waiters introduce themselves, and why Norman Brinker decided to join Chili's. He also compares and contrasts how Steak & Ale and Chili's went about brand evolution and shares the franchising lessons he learned from Norman Brinker.