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In this episode, Melissa discusses the importance of effective communication in people management. She emphasizes that everyone, regardless of their job title, manages people in some capacity. 

Melissa provides examples of common people management challenges, such as unresponsiveness and attitude problems, and offers strategies for addressing them through clear communication, setting expectations, and providing feedback. 

She also highlights the need to manage leverage and ensure that no individual becomes indispensable to the organization. Overall, the episode emphasizes the role of communication in building successful relationships and achieving desired outcomes in the workplace.

Ways to contact Melissa:

YouTube: https://www.youtube.com/@oncallcoo

Instagram: @melissa_franks

Email: [email protected]