CAHOOTS, the 31-year-old program considered a model for the growing number of community-based crisis programs, fielded more than 24,000 calls in 2019, less than 1% of which required police involvement. The program's unarmed first responders use "unconditional positive regard," meaning support and acceptance for people in a mental health crisis. Although Eugene is relatively small, its proven system of de-escalation, meant to avoid police violence, has now been adopted in Denver, Oakland, Portland, and elsewhere.