7 Things To Look For When Choosing a Good Plumber

As a homeowner there can be a seemingly never-ending stream of plumbing problems. Blocked toilets, leaking taps or faulty hot water systems. They’re all a part of life, whether it’s in your own home or an investment property.

But when the time comes for necessary, often urgent repairs, you want the best plumber to get the job done. And that decision making process has its own challenges. They key is to never panic or feel rushed. It’s always better to take your time making the right choice instead of chasing up loose ends later on.

Backed by a calm approach, here are 8 things you should look for when choosing a good plumber.

1. Positive and Reliable Online Reviews

Reviews of Metropolitan Plumbing Sydney

The first thing you want to do is look at online reviews. Never leave it until you’re unhappy with a job and want to complain. It’s one thing to stick to a name you remember from television advertising or letterbox drops, but it’s another to properly check out their reputation and reviews.

Leading resources include Product Review, an Australian consumer-based review site, and Google Review. Both are independent sources where customers can leave detailed feedback. You can then check out the pros and cons before making any decision. Look for recurring themes surrounding pricing, job satisfaction, customer service and availability. Individual reviews may focus on just one point, like pricing, so it’s always good to capture the overall picture.

An inside tip is to avoid the lure of companies which seem too good to be true. An overall 5-star rating looks appealing, but is there actually a large quantity of reviews? A good balance of positive and negative reviews reveals legitimacy and engagement. There’s a better chance at truly seeing a company’s overall performance, rather than a tiny snapshot.

Remember, it’s not possible to please everyone. There will be negative reviews and although 5 stars seems tantalising, the 4.5 ratings are the best benchmark. You can build from there and use the feedback as the perfect starting point for choosing a good plumber.

Check out Metropolitan Plumbing's reviews on Product Review

2. A Good Social Media/Online Presence

An engaging, communicative social media and online presence is just as informative as customer reviews. And although it may not be the first thing you think of when looking for a plumber, it’s an invaluable resource. Regular communication, informative posts and a professional website indicates a company which cares about customers. It’s more than just image. 

Evidence of a plumber answering questions and comments is always beneficial. As the customer you can rest assured someone is willing to help if anything goes wrong. On the other hand, when it seems like it’s difficult to engage with a plumber online, often the poor communication stretches to customer service. 

Irregular posts, no customer interaction and obvious negative comments are a major detraction. Just stay away from the plumbers and companies which give off a sour feeling on social media. 

Instead, look for those who post great images and have a positive interaction with customers. An active blog on their website is a good sign so is an active YouTube channel. This can really give you a better feel for the company or plumber you're going to be working with.

Plumbers that are proud to show off past work are helping you make a big decision. Their eye-catching renovations and professional installations are all the evidence you need. As they say, a picture is worth 1000 words.