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Think Before You Speak - How Not to Respond to THAT Question
Every morning on my way into work, I always try to remind myself to please Gary, engage brain before mouth on all things the day may bring. Sometimes, I am really great at this and other times, I fail miserably. When you're in a patient's presence this is even more paramount. While we may think, amidst their pain and suffering, our patient may not recall things stated to them or the responses we've made to their questions. However, they do, and we need to be cognizant of this every time we have a patient in our care.
This is especially true when they ask THAT big question enroute to the hospital... "How much is this going to cost me?" Be smart about your response and don't get caught in the middle while trying to make your patient feel better through your offered words. It's all in the presentation and the response to this frequent question should be well-planned. Let's explore this a bit more in this session of The QMC Board & Collar.
Written by: C. Humphrey
Presented by: G. Harvat
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By qmcboardandcollar
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Every morning on my way into work, I always try to remind myself to please Gary, engage brain before mouth on all things the day may bring. Sometimes, I am really great at this and other times, I fail miserably. When you're in a patient's presence this is even more paramount. While we may think, amidst their pain and suffering, our patient may not recall things stated to them or the responses we've made to their questions. However, they do, and we need to be cognizant of this every time we have a patient in our care.
This is especially true when they ask THAT big question enroute to the hospital... "How much is this going to cost me?" Be smart about your response and don't get caught in the middle while trying to make your patient feel better through your offered words. It's all in the presentation and the response to this frequent question should be well-planned. Let's explore this a bit more in this session of The QMC Board & Collar.
Written by: C. Humphrey
Presented by: G. Harvat