If you have been listening to our podcasts week after week, you know our favorite 3 letters at this point, NPS of course! If you research NPS though there are some critics. But from our own experience with NPS we can conclude that if you don’t think NPS is working, you’re most likely doing it wrong. So what’s the right way? In this episode, we will provide 4 myths associated with NPS! 

Myth #1 – They ask just one question, and it doesn’t provide enough information.
Myth #2 – The simplicity of NPS can only help firms with lagging technical prowess.
Myth #3 – NPS surveys deliver stale data.
Myth #4 – NPS surveys are time-consuming and expensive.

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