The biggest game-changer in professional services is being profitable without staying on the hamster wheel. Why is it so common for agency leaders to throw themselves under the bus by not paying themselves a 6-figure salary? How do we optimize our FTE, and why is this a key metric in profitability? What does it take to get out of the implementation trap? On this episode, Karl Sakas shares the most common growing pains of digital agencies and how to overcome them.