Mind map: https://coggle.it/diagram/W_05p8k8l8ao3fjx/t/the-overwatch-experience

Two weeks ago I asked for people their feedback on Twitter on the things they liked about the game and the things that infuriated them. While the specific issues were very diverse, the underlying patterns were very similar. Here I will try to summarize the essence of the feedback and see if we can find an interesting alternative point of view to explain the experience we have.