Mike Smola, Vice President of Strategic Mobility Team at Panasonic, is a leading advocate for helping frontline workers grasp mobile technology. Mike shares with host Gene Signorini his take on the greatest challenge facing the frontline workers and how it’s changed in a post pandemic world. 

 

 

Takeaways 

 

The biggest challenge facing frontline workers is enabling the frontline worker to be productive in the environment in which they work

Being outside of the 4-walls of the corporate building creates an obstacle for frontline workers, they can’t access tech support by walking down the hall

When developing any product it’s critical to understand the use case and where the product is being used - take a walk in the customer's shoes, understand what they are doing so the product can be built to support that

There is an expectation/requirement from millennials that technology be small, smart and simple

Deployment of technology increased exponentially during the pandemic which had a drastic effect on the frontline workforce

With Artificial Intelligence (AI), 5G, high data throughput through the cloud gives frontline workers tremendous insight, better functionality to do their job and empowers them to make better decisions at a job site

“One day is different from the next… There is always a new challenge. There are so many great things you learn listening to the customer,” Mike Smola

Links

 

LinkedIn: https://www.linkedin.com/in/michael-smola-7a2a279/

Company Website: https://www.panasonicfa.com/

Ways to Tune In:

 

Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 

Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402

Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

Stitcher - https://www.stitcher.com/show/frontline-innovators

Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

YouTube - Full video - https://youtu.be/RmWmMdqYd4M