Health plans are now driving technology disruption in healthcare, that is a fact that we need to take into account when moving into conversations about health topics. In this episode of Straight Outta Health IT, Unmesh Srivastava, another incredible thought leader in our field, shares his valuable two cents as having worked on the value-based care and tech-enablement of care delivery field for quite a while.

The road to a better customer experience in healthcare has been led by providers, the general population, and physicians demanding change, specifically, a new technology adoption. Other industries are adopting healthcare by the minute, but the problem with healthcare lies in compliance and the regulatory issues that come with our field. Even though the system has been built to ease administrative operations, the trend is now towards the customer and their experience.

Unmesh shares how the company he’s working with, Clever Care Health Plan, is championing the preventative aspect of medicine for folks that cannot access proper care due to language and cultural barriers and disparities. America, as the diverse nation that it is, has cultural and language barriers that affect people when it comes to healthcare access. The population from the Eastern part of the world has a more preventative approach to health, while America is accustomed to being reactive all the time.

Yet there are disparities in the approaches to healthcare, Unmesh brings to light how they are converging and the Western and Eastern medicines are getting closer by the minute. This merger will substantially help patients get a holistic approach to healthcare experiences.

Tune in to this incredible episode about technology adoption, health plans, and the future of care!