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This Is the Most EXPENSIVE Problem in Your Organization | Kerry Siggins
Kerry Siggins has spent a long time watching talented people fail not because they lacked ability but because they could not hear what was being said to them. She has watched incredibly capable adults shut down completely over a single sentence of feedback, not because the feedback was cruel, not because it was wrong, but because somewhere underneath it, they experienced it as a threat to who they are.
She has done it herself. She has gotten defensive. She has over-explained and justified and listened to respond rather than to understand. And she knows exactly what it costs, because she has seen what it does to a team when a leader cannot hear the truth.
This episode follows that cost all the way through. It starts with how cultures accidentally train people to protect themselves, by punishing mistakes, by rewarding the appearance of competence over the reality of learning, by making the truth feel dangerous. It moves through what defensiveness actually looks like inside an organization: meetings that go political, conversations that get softer and softer until nobody says what needs to be said, leaders who over-explain their decisions because trust has already eroded.
Kerry also shares the story of an executive she hired, demoted, and eventually promoted back into their original role after they did something most people will not do: they stopped defending themselves and started listening. The transformation that followed was not just personal. It changed the entire dynamic of the team around them.
The thing Kerry keeps returning to is this: feedback frameworks matter, and she believes in the one she has built. But no framework in the world works if people cannot hear the truth without protecting themselves. Ownership is the foundation. Everything else is built on top of it.
To learn more, visit http://kerrysiggins.com
You can pre-order her new book, Talk With Trust, and find The Ownership Mindset on her website.
Let’s connect on LinkedIn, Instagram, or TikTok!
LinkedIn: https://www.linkedin.com/in/kerry-siggins-166b66/
Instagram: https://www.instagram.com/kerry.siggins/
TikTok:https://www.tiktok.com/@kerry.siggins
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By Kerry Siggins
5
3636 ratings
Kerry Siggins has spent a long time watching talented people fail not because they lacked ability but because they could not hear what was being said to them. She has watched incredibly capable adults shut down completely over a single sentence of feedback, not because the feedback was cruel, not because it was wrong, but because somewhere underneath it, they experienced it as a threat to who they are.
She has done it herself. She has gotten defensive. She has over-explained and justified and listened to respond rather than to understand. And she knows exactly what it costs, because she has seen what it does to a team when a leader cannot hear the truth.
This episode follows that cost all the way through. It starts with how cultures accidentally train people to protect themselves, by punishing mistakes, by rewarding the appearance of competence over the reality of learning, by making the truth feel dangerous. It moves through what defensiveness actually looks like inside an organization: meetings that go political, conversations that get softer and softer until nobody says what needs to be said, leaders who over-explain their decisions because trust has already eroded.
Kerry also shares the story of an executive she hired, demoted, and eventually promoted back into their original role after they did something most people will not do: they stopped defending themselves and started listening. The transformation that followed was not just personal. It changed the entire dynamic of the team around them.
The thing Kerry keeps returning to is this: feedback frameworks matter, and she believes in the one she has built. But no framework in the world works if people cannot hear the truth without protecting themselves. Ownership is the foundation. Everything else is built on top of it.
To learn more, visit http://kerrysiggins.com
You can pre-order her new book, Talk With Trust, and find The Ownership Mindset on her website.
Let’s connect on LinkedIn, Instagram, or TikTok!
LinkedIn: https://www.linkedin.com/in/kerry-siggins-166b66/
Instagram: https://www.instagram.com/kerry.siggins/
TikTok:https://www.tiktok.com/@kerry.siggins