Vik Patel, COO at Tido Inc. joins Sarah for the news. Vik shares his journey from hospital IT to founding Tido Inc., discussing the nuanced challenges of integrating AI and the role of strong governance frameworks in avoiding unintended biases. Together, we tackle questions of strategic prioritization, from the intricacies of data migration and legacy archiving to the pressing need for reliable, responsive tech solutions in high-stakes clinical environments. Through the lens of real-world applications, the episode raises important considerations about balancing innovation with practicality in healthcare IT.

Key Points:

• 04:09 The Importance of AI Governance in Healthcare
• 07:27 Challenges and Solutions in Healthcare IT
• 20:00 Practical AI Applications and Integration
• 30:49 Conclusion and Final Thoughts

News articles:

• Dr. Patrick McGill Urges Health Systems to Establish AI Governance Early
• 'AI is like tuition': CommonSpirit CIO's approach to AI hype
• ChatGPT overprescribed emergency treatment: UCSF study

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In this episode of This Week In Health Tech, Vik Patel welcomes Mark Farrow, a CIO veteran with experience of leading IT teams at large academic health systems and also community health system. This episode is very in-depth real world discussions about data challenges, AI governance and interoperability in healthcare.
Mark starts out sharing his background and how he got started working in a hospital. Vik and Mark talk about data challenge in health systems, starting with challenge of making sense of the big data. Mark makes a comment that health systems are "data rich and knowledge poor", which really describes the big data current situation in most health systems. 
Vik and Mark then share that not everyone maybe aware that faxing is still very much active in health system communication. That shows that we still have much to do for interoperability. There are still many point to point interfaces and in this case using Faxing. 
Vik asks the question to Mark if EHRs have a role to play in how the data is being collected but the usage of data and sharing is still a challenge. 
Mark and Vik then discuss strategy of AI, and how quality of life should drive the decision making. Mark thinks AI should really help unlock the power of data that is in the EHRs and all the clinical applications. Mark also provides real-world examples of how AI can help unlock data for clinical and operational decision making and help improve patient outcomes. 
Both then dive into the risks related to adopting AI solutions and how to overcome some of these challenges using governance and appropriate resources like data scientists on the team. 

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In this episode of This Week in Health Tech, Vik Patel, COO, Tido Inc. welcomes James Wellman, VP-CIO at Nathan Littauer Hospital and Nursing Home. They discuss topic of achieving  operational excellence using the right combination of data, integration, AI, and resources.  
 
Healthcare organizations can drive operational efficiency through strategic use of data and AI tools by:

1. Establishing a strong data governance framework with clear ownership, standardized processes, and engaging subject matter experts across the organization.
2. Transitioning to a robust, cloud-based data architecture that ensures data portability, interoperability, and security.
3. Carefully evaluating and adopting AI/RPA solutions, starting with automating repetitive processes and augmenting staffing needs, while remaining cautious about potential biases and limitations of AI models.
4. Aligning technology strategy with overall organizational goals, using data-driven decision making for investments and service offerings.
5. Prioritizing education and communication across the organization to get buy-in and ensure effective adoption of new data and technology initiatives.

Full Transcript:
 
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In this episode of This Week in Health Tech episode, Vik welcomes Kevin Smith, AVP, Digital Health, Baptist Health.
We focus on impact of AI in healthcare marketing.
We start out talking about future AI phones and Google, Search Generative Experience SGE.
Kevin provides some background of Baptist Health digital properties and how sites were amalgamated from every hospital having their own sites to centrally managed digital websites and apps.
Vik and Kevin then dig into the HHS's highlighting concern last year for using Google Analytics for analytics since the information collected could be in violation of HIPAA.
We discuss the impact of removing Google Analytics and how not having any tracking technologies is a huge gap and provides no insights into how the users are using the websites. Kevin also provides some options that they are looking into to replace Google Analytics.
Then Kevin and Vik dig into how AI can be used in digital marketing starting with using AI in generating content, images, videos. Kevin also brings up AI policies and if there is a need to disclose use of AI and how do you do that. Maybe using content generation with AI won't work because it may not match the organization or the locality branding.
Many times it is easy to see when content is AI generated because AI uses certain terms more than usual and does not seem natural.
Vik and Kevin then discuss AI chatbots and is this something that could be used on a healthcare site? They discuss the pitfalls of AI chatbot and how the responses are not always trustable. Also what about sharing information with AI solutions and integration from EHR or other sources into the AI solutions.
Kevin then lastly shares a tip for listeners that he has incorporated with his team. They have instituted some brainstorming time once a month that allows the team to use the time away from meetings to think of best use cases for AI, collaborate on these ideas. Hopefully a reset time for the team to come up with enhancements for existing and potentially new solutions.


Guest Kevin Smith Contact Info:
Linkedin: https://www.linkedin.com/in/kevinbradleysmith/

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Vik Patel - LinkedIn
Tido Inc. - Website
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In this episode of This Week in Health Tech podcast, we welcome Barry Wallace, digital communications specialist at East Tennessee Children's Hospital.
We start out by discussing a marketing / digital communications team structure and then content generation. Vik and Barry discuss if ChatGPT AI tools help with content generation. AI could give a starting point but at this point that is what it is, get ideas but not necessarily use AI for generating and publishing content without review. There is also legitimate concern because generative AI creates is not always accurate and it is called hallucination. Also AI may not represent the voice of that specific health system or marketing department.
Barry and Vik then chat about social media and focus on Facebook, X formerly Twitter, Instagram, and TikTok. They chat about the best strategy for content on each of these platforms. Facebook still seems to be the #1 platform for their community reach.
Vik then brings up Digital Transformation in healthcare  and how ETCH health system is handling this.

 
Guest Barry Wallace Contact Info:
Linkedin: @barrywadewallace
Email: [email protected]
Twitter: @barry_w_wallace 
Threads/Instagram: @barrywallace

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Vik Patel - LinkedIn
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In this episodes of This Week in Health Tech, Vik and John discuss digital health strategy for healthcare organizations. 
They dive into different categories for digital health: virtual care, accessing health information, interoperability, innovation. 
For virtual care, organizations need to now consider remote patient monitoring on top of telehealth visits. This requires appropriate infrastructure updates to support  these remote monitoring apps. Vik and John discuss challenges associated with virtual care today. 
John and Vik then discuss interoperability updates required to support digital health and allowing different applications to easily access appropriate health information. We are way beyond the typical patient portal and there are many specialty apps which support patients with different conditions. They discuss FHIR APIs and the moving away from traditional way of integration where data was constantly pushed instead of being pulled seamlessly on demand. 
Vik and John then discuss innovative apps and AI-ML applications and how to manage-integrate all these new apps. They also discuss privacy-security updates required for digital health preparedness. 

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In this episode of This week in Health Tech, Vik and John discuss HIMSS23 conference and insights gained at the conference.
The main highlight at the conference was Artificial Intelligence (AI) and Machine Learning (ML).
Vik and John discuss few AI implementations in Healthcare including Epic, Microsoft, Google, Nuance, and more.


Website: http://www.thisweekinhealthtech.com
Twitter: @TWIHT1
Tido Inc.: https://www.tidoinc.com/
Twitter: @TIDOINC
Linkedin: Vik Patel

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In this episode of This Week in Health Tech, Vik and John discuss healthcare financial challenges as they grapple with inflation, staffing shortages, and low margins. 

85% of health system leaders expect staffing challenges to significantly impact 2023 strategies. 

Vik and John discuss how do you mitigate these challenges.  One way is to maximize operational efficiency with automation and digital tools that reduce workforce pressures, streamline handling of application and integration issues. 

These monitoring tools leverage real-time technology to drive improvements and minimize lost revenue!

*** SPECIAL OFFER *** Free 6 Months End-To-End Applications and Integration Automated Monitoring Solution Trial

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In this episode of This Week in Health Tech, we welcome Johnathan Klaus to cohost the episode. John is an experienced nurse and has worked in large academic medical center for many years in the cardiac department. He brings wealth of clinical knowledge to the team and we welcome him to cohost the podcast. Jimmy Kim is obviously still around and will be returning soon.

In this episode we focus on freeing up clinical staff from diagnosing and reporting system issues  to focus on patients. This is a common scenario in health systems where clinical staff are required to not only pay attention to their patients, but also deal w/ system - application issues daily. It is such a common thing that many departments have come up with their own daily manual checks and manual checklist to diagnose issues and call the right vendor or helpdesk.

This is a loss of productivity and also affects patient care. How do we avoid this? Listen to this episode to find how technical solutions can help w/ monitoring, detection, investigation, and remediation in a timely manner. 


Music by AudioCoffee from Pixabay.

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Vik and Jimmy focus on digital health and end-to-end monitoring of applications in this episode of This Week in Health Tech.
Vik talks about strategy for digital transformation: managing digital apps, integrating digital apps, and supporting digital apps on an ongoing basis.
Vik also mentions that healthcare organizations have requested not only automated monitoring but also 24/7 support to go along with the monitoring subscription.  Jimmy inquires about the 24/7 support and if it is actually supported by human support staff. Vik confirms that support is actual trained application and integration support team. But the support team is kept updated proactively about any issues using automated end-to-end monitoring.
The automated monitoring is not true AI, but it is still using algorithms that are tweaked constantly by the monitoring team to enhance the solution and trigger notifications for issues without relying on users.
Jimmy asks what would stop an organization from getting this end to end monitoring solution? Is it budget, processes, etc? Vik answers that all CIOs he has discussed this solution agree that it would really help the organization and keep IT helpdesk informed of issues proactively. But the main obstacle from purchasing this is budget and justifying such a new solution versus the more traditional projects that are on the books. Even though it is quite evident that the solution has huge ROI benefits by not relying on clinical professionals having to deal w/ issues. However most organization do not keep track of how much time clinicians spend on dealing w/ issues, so the actual calculation of ROI is based on estimates. This is where it becomes a bit of a struggle for CIOs to justify purchasing this solution to the healthcare CFO.
Again, healthcare will adopt automated applications monitoring just like security and infrastructure monitoring, but it may take some time as it always done in healthcare.


Linkedin: Vik Patel
Linkedin: Jimmy Kim
Website: http://www.thisweekinhealthtech.com
Twitter: @TWIHT1
Tido Inc.: https://www.tidoinc.com/
Music Provided by Soundstripe.com

Tido Inc.
The Trusted Tech Partner for Healthcare. We use technology to deliver better outcomes.

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Vik Patel - LinkedIn
Tido Inc. - Website
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