A 2020 hindsight view of a 178 year old company expert in a market of vacations, perishing in a market of experiences

Thomas Cook’s Demise — A case of no CX

Spotter explains business disruption topics that matter to us today. A podcast to where you hear an unlikely take on such topics. Every week, we explore the challenges and opportunities of everything digital in an enterprise and society. Join me, Sajal Singh, as I parse through relevant topics on digital disruption.

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Thomas Cook’s Demise — A case of no CX

Thomas Cook’s Demise — A case of no CX