Welcome to the latest episode of the Zero Hour podcast and your host today is Karla Reffold. Today, we are joined by Thomas Croall. Thomas is the current Business Continuity and Resilience Manager for SkyScanner. Before this, he did a similar role at Bank of Scotland, Manchester City Council, HSBC, Atos and Tesco Bank. He also served in part of the resilience team that lead the 2012 Olympic and Paralympic Games in London.

Key Minutes:

6:05 - Managing natural disasters 
10:00 - Scenarios for stress testing

15:07 - Communicating during crisis

18:10 - The term business continuity

20:50 - How prepared are company’s?

24:55 - Protecting your revenues and ultimately your customers

28:20 - Standing out with customers

31:08 - Changes are coming

40:55 - Ten Quick Fire Questions

Key Messages:

Create scenarios to match the stresses of the real experience

You have to maintain a relationship with your customers and employees during a crisis

What are you going to do with your business model to be able to weather the storm?

You can find Thomas at:

LinkedIn: https://www.linkedin.com/in/tcroall/

Follow us:

Twitter: @zero_hourpod

Instagram: @zerohourexperience

Website: www.beechermadden.com

This podcast is sponsored by:

BeecherMadden - www.beechermadden.com

Cyber Security Professionals - www.cybersecurity-professionals.com