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Join us in this episode as we reflect on our learnings from the Call and Contact Center Expo. 

We delve into the realities of AI in the contact center industry, discussing key trends, innovations, and insights from my conversations with industry leaders and companies.

 We explore what's genuinely feasible with AI, the challenges in adoption, and why we may still have a ways to go before realizing its full potential.

 Tune in for a balanced perspective on the state of AI in contact centers and its implications for the future of customer engagement.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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