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Join us in this episode as we reflect on our learnings from the Call and Contact Center Expo. 

We delve into the realities of AI in the contact center industry, discussing key trends, innovations, and insights from my conversations with industry leaders and companies.

 We explore what's genuinely feasible with AI, the challenges in adoption, and why we may still have a ways to go before realizing its full potential.

 Tune in for a balanced perspective on the state of AI in contact centers and its implications for the future of customer engagement.

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

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