What really happens when strategy, tech, and operations aren't aligned? In this debut episode of Lessons Not Yet Learnt, host and CEO & Founder of CI Projects, Kiran Kachela, is joined by Abi Horner, Product Director at Deliveroo, to unpack the unseen risks of innovation failure, and the power of getting it right. 

From the chaos of live environments to the delicate balance of cross-functional leadership, this episode explores how threaded leadership acts as the glue between vision and execution, especially when every decision affects the customer in real time. 

Drawing on Abi’s experience at American Express and Deliveroo, we explore the human behaviours, process gaps, and overlooked lessons that still trip up even the most ambitious transformation efforts. 

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