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In this episode of Advice from a Call Center Geek, we take a look at the three pillars of contact center metrics, efficiency, quality, and sales.  We discuss our favorite metrics in each category and how you can maximize all three!



Check out our Free ACG NFT drop currently happening on Opensea. The link is here:
https://opensea.io/collection/acg-access-token

These tokens include: 

Two 15-minute video calls with Tom Laird about any call center or contact center topic you have issues or questions about per year.

Access to a special email address for only holders where I will answer # any question at any time within 24 hours.

A private Linkedin/Discord group just for holders.

Private AMA and Webinars just for holders.

One 30-minute staff training session / AMA on any contact center topic you would like me and my staff to talk about.

Drawing once a year for access to Veecon (1/25 chance) and dinner with me and the staff at the show.

Free ACG Hoodies/Tshirts

Whatever else we can think of to add value.

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

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