Effective communication lies at the heart of successful leadership. It is the key that unlocks collaboration, trust, and productivity within a team. Then what would you do if someone brings down the whole team into a spiral of negativity? How can you turn around the opinion of someone who appears resistant to their vision? These challenges are what leaders face every day. In today's episode, we present three practical techniques in communication to defuse tension, cultivate trust, and steer the team in the right direction.