At some point in your leadership journey, probably at several points, you'll need to deal with a person who is angry. Common natural responses like withdrawing or getting angry typically don't work well. They often result in the person becoming more angry. In this episode, we'll cover three powerful (actually five) strategies you can use to deescalate an angry conversation and move it to resolution.

Additional Leadership Resources

• Take our free DISC Assessment.
• Download our free report, The First 7 Things to Do When You Get Promoted.