Thriving in Volatile Times

The COVID-19 pandemic has put trust into top-priority on the business agenda. In moments of crisis, trust is imperative as we navigate through disrupted social contracts. Join Duleesha Kulasooriya, leader of Deloitte's Centre for the Edge Asia Pacific, and Jerry Michalski, founder of REX, the Relationship Economy eXpedition, as they explore how COVID is shaping the future of trust.

Additional audio credit: MLive

As COVID-19 forces us further into the digital life, our virtual customer experiences take center stage in shaping our perspectives of brands. Join Leora Nevezie, Deloitte Digital Partner in Melbourne, Matt Collette, Vice-Chair of Digital at Edelman Asia, and Peter Sedivy, Digital Leader at Deloitte Asia Pacific as we explore opportunities arising for brand trust, customer loyalty and digital engagement beyond COVID-19.

As the COVID-19 pandemic persists, it has sparked fears of a global recession and created widespread supply chain disruptions. Join Terence Foo, Deloitte Southeast Asia Supply Chain and Network Operations Leader, and Wolfgang Lehmacher, Supply Chain and Technology Strategist, former Head of Supply Chain and Transport Industries at the World Economic Forum as they discuss how leaders can prepare their organisation’s supply chain for recovery and thrive after.

The past decade has seen the mobility sector undergo rapid change and transformation towards a more sustainable and efficient paradigm. However, the outbreak of the coronavirus has thrown a spanner in the works. Both the demand and supply-side disruptions have resulted in mobility ecosystem players scrambling to improve their operational and financial impacts, while minimising the impact on workers. What does this mean for the Future of Mobility?

Join Tiffany Misrahi - Vice President of Policy at the World Travel & Tourism Council, Ian Wilson - Emeritus Senior Vice President of Non-Gaming Operations at Singapore’s Marina Bay Sands, and James Walton – Deloitte Southeast Asia’s Transportation, Hospitality and Services sector leader as they discuss the impacts and opportunities brought on by COVID-19. Although these industries are putting their people first and moving with agility to understand and quantify their operational and financial impacts, decisions to shut down hotels, restaurants, and cut down flights are disrupting the entire hospitality and travel ecosystem.

In facing uncertainty and black swan events, such as COVID-19, each day brings new challenges and opportunities unfolding at a rapid pace. Organisations must rely on their leaders for direction. In our first podcast episode, James Walton, Deloitte Southeast Asia Clients & Markets Leader, shares how leaders can respond and lead with resilience during critical times, in order to drive their organisations to emerge stronger and more competitive.