Have you ever wondered how you could better manage those moments when the other person is difficult and emotional? They could be customers, colleagues, friends, or family. There’s always someone in your life that’s a challenge. My guest today has spent a lot of his life researching, teaching, and practicing the skills that could help you to manage your own emotions and emotional people. He’s taught these skills to thousands of grateful people in many countries and he’s here with me to share a little of his story as an author, trainer, and entrepreneur. Please welcome John Faisandier from Wellington, New Zealand.