Most shops are busy. Very few are profitable.

In this episode, James Heward breaks down the system behind high-performing collision shops that consistently outproduce their competition without adding chaos.

This isn’t about working harder or chasing more DRPs. It’s about controlling throughput.

James shares the exact framework he’s used across Caliber, Fix Auto, and his own $20M operation to increase revenue, reduce cycle time, and build teams that self-regulate performance.

Inside this episode:

• Why throughput, not car count, drives profit
• How to categorize every repair (Cat 1 / 2 / 3)
• How to control WIP and stop overloading your shop
• The daily production system that keeps work moving
• Why most shops misunderstand cycle time
• How to turn WIP 4x per month

If your shop feels busy but inconsistent, or you’re struggling to scale profit without adding more headaches, this episode will give you a clear operational model to follow.

Listen in and rethink how your shop moves cars, people, and profit.