The Cloud 9 employees find themselves in the midst of a social media scandal after photos of a mess at their store go viral. Amy (America Ferrera) and Jonah (Ben Feldman) try to use it to their favor, but Dina (Lauren Ash) won’t stop until she finds the anonymous tweeter. Enter corporate HR rep Luanne, played by This Is Us star Chrissy Metz. “We’re excited to show people Chrissy’s funny side,” creator Justin Spitzer says.