Let's face it - TICKETING is the focal point for every service management system. How well you handle service requests can either lead to broken SLAs and upset customers or streamlined processes and happier outcomes. Vivantio's Product Specialist Melissa Faletra visits with Director of Digital Marketing Todd Carruth about the recent Demo Workshop Webinar "Ticketing Tips and Service Optimization" now available on demand. Listen as Todd and Melissa share tips about the on-demand webinar that include onboarding ideas for self-service portals and creating custom workflows. And discover why Melissa's technical background gives here a unique perspective on helping people with software solutions.