In this episode of The Margin, Andrew Dailey, Managing Director of MGI Research, sits down with Zuora CEO and founder Tien Tzuo, the originator of the “subscription economy,” to explore his latest vision: Total Monetization. They discuss how modern business models are shifting from static pricing to dynamic, relationship-based monetization strategies. Tien shares insights on usage-based billing, scaling complexity, future-proofing your tech stack, and why monetization must be holistic and customer-centric. If you're navigating the transition to flexible, consumption-driven models, this conversation is a must-listen.

What you’ll learn in this episode:

• Why subscriptions are no longer enough — and how total monetization redefines modern business models
• How pricing evolves from fixed transactions to relationship-based value creation
• Why automation and agile infrastructure are essential to scale flexible pricing and packaging
• How finance, sales, and customer success must align to support continuous monetization
• Why companies that fail to adapt risk being outpaced by AI-driven competitors and market change