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This episode was taken from our first TikTok Live AMA that we did.  Followers sent us questions and we answered live on the spot!

Some of the topics covered in the episode are hiring, games to play in the contact center, culture, sentiment, analytics, culture, and more.

I really like these episodes as we get to cover a ton of different topics at once!

Make sure you follow us on TikTon @callcenter_geek as we do a tin of lives and post multiple call center ops videos a day!

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
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