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This episode was taken from our first TikTok Live AMA that we did.  Followers sent us questions and we answered live on the spot!

Some of the topics covered in the episode are hiring, games to play in the contact center, culture, sentiment, analytics, culture, and more.

I really like these episodes as we get to cover a ton of different topics at once!

Make sure you follow us on TikTon @callcenter_geek as we do a tin of lives and post multiple call center ops videos a day!

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
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