Tim from Team Up | What Makes a Great Customer Experience? | Episode #015

Episode 15 of the OTP Podcast we’re getting down to business with Tim from TeamUp discussing customer service and hearing about their exciting new competition to win £8000 worth of market research with professional consultants for your pole studio.

Sarah:                      Welcome Tim. Thank you for coming on my podcast.

Tim:                          Great to be here.

Sarah:                      I will let you give a little bit of an introduction as to why you’re here. Why have you come on my podcast? Tell me a little bit about yourself and Teamup.

Tim:                          Well thank you very much for having me. It’s really exciting to be on your podcast. I think this is probably the leading pole podcast out there.

Sarah:                      So you’ve been told by Stacy (Snedden)

Tim:                          I’m really excited to be here. As you know at Teamup we’re really involved with the pole world. We have been for years. Since probably going back four or five years when we first sponsored UKPPC which I attended as well which just blew me away with the quality and the passion of the pole world, and we’ve absolutely loved kind of working with pole studios like pole members ever since, and I’ve got loads more to say on that, but at Teamup we’re really in the business of taking the complexity out of running these awesome businesses, and providing features that take away that kind of really annoying admin and the complexity of running memberships and payments and making it really easy for members to kind of, for example, go on to your website and book onto a class or buy a membership.

And so, what we aim to do is really take all that pain out of the business and allow everyone to focus on the best bits of the business which we have no ability to deliver at all. We’re kind of the boring friend in the room.

Sarah:                      Very well, that’s slightly putting yourself down, but yeah I’ve run a studio myself for a few years and it’s definitely like you start a pole studio because you want to dance, and you want to teach, and you want kind of that side of it, but you actually end up spending a lot more time in the office for of like a managerial role, and administrative role then I think a lot of people realize. So having something like a software system that’s actually gonna take a lot of that time out of it, because it takes a lot of time to run a pole studio as I’m sure a lot of the studio owners out there are silently nodding their heads in agreement. Yeah.

Tim:                          Yeah definitely. And also, just to add to that, it’s amazing at the beginning when you first set up your business how that admin is almost a total pleasure. A studio owner was telling me this just the other week which was, oh right at the start it wasn’t a bother at all. I took pleasure in taking every single payment myself. I was just a miracle that I’ve created this business and people are giving me money, and then about a year in suddenly with like a hundred members or a hundred and fifty members, suddenly it slowly becomes like this admin role that you never had envisaged at the beginning.

Sarah:                      So if someone is maybe looking into getting a software system like yourselves, what makes you guys kind of potentially stand out from other things available on the market?

Tim:                          A lot of it comes down to the way that we built things. Now, you can take payments quite simply. We often recommend businesses starting out maybe just start with online payments. Just try to get some kind of order within it. But where we really come to life is the way that we’ve designed the system to be really simple for business owners to use, and we back that up with ridiculously helpful personal support which we take ab...