This is the AI generated discussion of my post:  "Time To Customer Acumen....."  The article is very deep and detailed.  As much as I tried to simplify it, I couldn't get it to where I wanted to.  That's where this discussion is brilliant.  They have managed to translate this post in a very nice, easy to understand way.  Enjoy!

Here is the link to the original post:  https://partnersinexcellenceblog.com/time-to-customer-acumen/