The freight industry is changing rapidly, and artificial intelligence isn’t just coming—it’s already here. But what does AI in logistics actually look like beyond the buzzwords? Chris Condon, founder of AirCon AI and Captain Cargo, pulls back the curtain on how these technologies are transforming freight quoting, consolidation, and routing decisions in real time.

Drawing from 26 years in logistics, Condon explains how his platforms use machine learning and large language models to help small and mid-sized freight forwarders compete with industry giants.

Key Takeaways:

✅ Smarter Predictions – AI forecasts airline on-time performance and suggests optimal routing options.
✅ Cost Savings – Consolidates shipments to reduce chargeable weight by up to 50%.
✅ Proven Results – Within 90 days of launching their AI booking agent, AirCon improved win percentage by 40% and increased revenue 2.5x.
✅ Real Solutions – Handles exceptions by providing alternative routes, pricing options, and real-time decision support when disruptions arise.
✅ Human + AI Partnership – Rather than replacing humans, AI takes on routine tasks so logistics professionals can focus on relationships and complex problem-solving.
✅ Buffalo Culture – Condon’s philosophy of protecting the herd and running toward challenges together reinforces the importance of trust in logistics.

The most powerful insight? AI won’t replace people—it makes them better. "People do business with people," Condon reminds us, emphasizing that trust remains central even as technology advances.

Ready to see how AI can transform your freight operations? Visit airconai.com
to learn how you can start competing at scale regardless of your company’s size.

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