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Turnover...the arch-nemesis of every contact center. 

While it's never going to be perfect, there are some tactics that we can take to improve the culture and the turnover of the contact center environment. 

In this episode, we look at 5 ways that we battle turnover here in my contact center, Expivia. 

These include a dive into:

Culture
Associate Pay
Agent Engagement
Growth and Progression
Having a Say
Difficult Processes and Procedures

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
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Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "NFT" to 814-247-0633

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel