Your customers do not want to hear excuses. They want, expect and demand exceptional service or they will take their business elsewhere. Darryl Doane shares yet another of the wonderful stories from the book, Stories They Will Remember written by Darryl and coauthor Rose Sloat. This story is called, We Want Coffee! It is a great example of the customers perception of reality of the service you provide for them? Do you provide service or do you provide excuses? Join Darryl today on INSIGHTS.