<p>A best-selling author and expert, Tema Frank has worked in customer experience, marketing, and usability testing for over three decades. In 2001 she founded Web Mystery Shoppers, the world's first company to test omnichannel customer service: web, phone, chat, email and in-store.</p>

A best-selling author and expert, Tema Frank has worked in customer experience, marketing, and usability testing for over three decades. In 2001 she founded Web Mystery Shoppers, the world's first company to test omnichannel customer service: web, phone, chat, email and in-store.

TLW 681: How To Create Awesome Customer Experience with Tema Frank

TodaysLeadingWomen is a podcast with you in mind, THE WOMAN ENTREPRENEUR, YOU, the Small Business Owner, YOU, the Aspiring Entrepreneur. Everyday, 7-days a week, Marie Grace Berg brings to life the stories and the journeys of these Successful Women Entrepreneurs.Their true stories are aimed at helping you understand how to turn that dream of owning and running a business into a reality. While these women can be described as extraordinary because they all seized an opportunity, and, with determination and commitment, turned it into a successful business, they are also just like us. They all had to battle with day to day challenges that face the rest of us - making sure we have enough money to survive, feeding our children and juggling the many different priorities in our lives. So WOMEN OF THE WORLD, join Marie Grace Berg as she takes you to what could be one of the most remarkable ride in your life!

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TLW 681: How To Create Awesome Customer Experience with Tema Frank

TLW 681: How To Create Awesome Customer Experience with Tema Frank