Shannon Adams is the head of Customer Experience for Cigna Medicare.

Shannon has more than 15 years of experience in analytics and health care, focused on making things easier and more efficient for customers. Shannon holds a bachelor's degree from Western Kentucky University and a master's degree from Vanderbilt University. She lives in Nashville, Tennessee, with her husband and four young children. 

Where can our viewers go for more information? (www.cigna.com/medicare) 

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