WHEN SERVICE STAFF FOCUS on their job they often overlook their purpose – to provide quality service. However, training staff to see the bigger picture is easier said than done. Grace Huyan is the HR Director for Shanghai Centre, a Shanghai icon since opening in 1990. Located on Nanjing Road West, one of Shanghai’s most famous streets,&hellip

WHEN SERVICE STAFF FOCUS on their job they often overlook their purpose – to provide quality service. However, training staff to see the bigger picture is easier said than done. Grace Huyan is the HR Director for Shanghai Centre, a Shanghai icon since opening in 1990. Located on Nanjing Road West, one of Shanghai’s most famous streets,&hellip

WHEN SERVICE STAFF FOCUS&nbsp;on their job they often overlook their purpose – to provide quality service. However, training staff to see the bigger picture is easier said than done. Grace Huyan is the HR Director for Shanghai Centre, a&nbsp;Shanghai icon since opening in 1990. Located on Nanjing Road West, one of Shanghai’s most famous streets,&amp;hellip

To Improve Service, Don’t Focus on the Job – Grace Huyan

ClarkMorgan Insights is a collection of short 3 to 7 minute videos with China and Asia-Pacific-based business leaders who discuss the intricacies of doing business within the region. Interviews are filmed on the streets, lane ways and boardrooms of the region's bustling cities, of Shanghai, Singapore, Sydney and others.
ClarkMorgan Insights are filmed by the team at ClarkMorgan Ltd, a corporate training company with offices in Australia and China. ClarkMorgan Ltd works with multinational companies who have operations across Asia-Pacific.
For more information on ClarkMorgan, go to http://www.clarkmorgan.com

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ClarkMorgan Insights is a collection of short 3 to 7 minute videos with China and Asia-Pacific-based business leaders who discuss the intricacies of doing business within the region. Interviews are filmed on the streets, lane ways and boardrooms of the region's bustling cities, of Shanghai, Singapore, Sydney and others. ClarkMorgan Insights are filmed by the team at ClarkMorgan Ltd, a corporate training company with offices in Australia and China. ClarkMorgan Ltd works with multinational companies who have operations across Asia-Pacific. For more information on ClarkMorgan, go to http://www.clarkmorgan.com

ClarkMorgan Insights is a collection of short 3 to 7 minute videos with China and Asia-Pacific-based business leaders who discuss the intricacies of doing business within the region. Interviews are filmed on the streets, lane ways and boardrooms of the region's bustling cities, of Shanghai, Singapore, Sydney and others.
ClarkMorgan Insights are filmed by the team at ClarkMorgan Ltd, a corporate training company with offices in Australia and China. ClarkMorgan Ltd works with multinational companies who have operations across Asia-Pacific.
For more information on ClarkMorgan, go to http://www.clarkmorgan.com

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To Improve Service, Don’t Focus on the Job – Grace Huyan

To Improve Service, Don’t Focus on the Job – Grace Huyan