The Leader's Guide

to Mastering Pivotal Conversations (ft. Ann Visser)


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Leadership can be defined by your level of influence. This extends to teams, individual relationships, and even in your personal life! In this episode, Alex sits down with Ann Visser who is a John Maxwell certified coach, speaker, and trainer. Ann is a master of communication and more importantly, having pivotal conversations. Pivotal conversations create a shift or a change because something is not working which results in, you guessed it, influence!


1:05 Who is Ann Visser?

4:40 What does it mean to have pivotal conversations? The moment that changed everything for Ann

8:00 “[Leaders take control of pivotal conversations] to support their intentions and outcomes”

10:45 The 3 C in having pivotal conversations

  • Check in With Emotions
  • Communicate and Clarify
  • Create We Solutions
  • 15:45  How to develop We based solutions within personal and professional relationships

    17:20 “One of the most important roles of a leader is to communicate the vision over and over again”

    • Leadership = Influence
    • Connect with Ann Visser!

      • www.4better4ever.com- 7 day challenge to learn how to have pivotal conversations
      • ...more
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        The Leader's GuideBy Alex McCall