The Drop In CEO

Todd Rountree: Customer Service Innovations for Leaders


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In this episode, Todd shares his unique career journey from sales in the funeral industry to leading a company specializing in cleaning and testing equipment for the electronics industry. They discuss the importance of customer service, continuous technology advancements, and Todd's strategic decisions during COVID-19 that have positioned the company for growth. The episode also covers the recent acquisition of a competitor, the challenges of merging companies, and Todd's advice for aspiring leaders.

 

Episode Highlights:

04:20 Lessons from the Funeral Industry

05:28 The Importance of Customer Service

07:28 Challenges and Strategies in Leadership

26:14 Acquisition and Future Plans

 

Todd is the President & CEO of Austin American Technology Corporation since 2016. Austin American Technology is a 38-year-old company specializing in cleaning and testing equipment development and manufacturing. Austin American Technology is headquartered in Burnet, Texas.

Todd has co-authored papers and articles in the areas of cleaning and microelectronic assembly processes. Todd has a BS in Business Administration from the College of Central Florida. Todd is a member of IPC, SMTA, and the Central Texas Electronics Association. Previous to joining at Austin American Technology, Todd worked in sales and distribution management.

 

Connect with Todd:

LinkedIn www.linkedin.com/in/todd-rountree,

Company LinkedIn: www.linkedin.com/company/austinamericantechnology

Company Website: www.aat-corp.com

 

For more insights:

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The Drop In CEOBy Deborah Coviello

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