Tom Lipscomb discusses how he looks at leading, lagging, and process performance indicators, and goes into detail on how to implement all of them. He also goes into depth on how to get started with the right KPIs & metrics if you're just getting started in Customer Success.

Ep 9 - Tom Lipscomb, VP of Customer Success at Datanyze

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Software How-To

Join Kristen Hayer in conversation with Sandra Cashe, Chief Customer Officer at Veriforce. Sandra has been getting set up with a new CS platform and talks about her approach to preparing for new customer success technology in this episode.

Episode 109, Sandra Cashe, Setting Up for a CS Platform

Join Kristen Hayer in conversation with Jennie Li, Senior Manager of Digital Experience for Definitive Healthcare. Jennie has been working for the past year to build a team of CX professionals and develop the first iteration of their digital customer experience. She’s on the podcast today to talk about her approach.

Ep 108, Jennie Li, Planning for Digital Customer Success

Join Kristen Hayer and Tao Stadler as they talk about Scoring Utilization in Customer Success. Tao has developed a report that essentially gives specific aspects of product utilization a score. They call this report the FUGA report. Tao will share more about why he developed this report, how he approached the project, and the results his team has been able to achieve.

Ep 107, Tao Stadler, Scoring Utilization

Join Kristen Hayer in conversation with Irene Lefton, Customer Success Advocate and Author as they talk about what customers want from customer success teams, what works, what doesn’t work, and how to best position your CS team for a successful partnership.

Ep 106, Irene Lefton, Customer Success from the Customer's Perspective

Join Kristen Hayer in conversation with Bob London, Founder and CEO at Chief Listening Officers as we discuss ways to tear down the wall between customers and vendors by spurring thought-provoking conversations. 

Webinar Registration Link Here: https://bit.ly/3tBHhyl
The Success League Leadership Program: https://www.thesuccessleague.io/customer-success-leadership

Ep 9 - Tom Lipscomb, VP of Customer Success at Datanyze

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