Host Eddie Newland presents an interview conducted by Thinkset Magazine writer Joe Quinto. Joe was able to speak with Southwest Airlines President Tom Nealon about his continuing efforts to improve Southwest’s digital infrastructure. Topics include: Southwest’s $800M technological upgrades (1:17), implementing new system upgrades (3:54), future opportunities presented by technology upgrades (8:19), decision process leading into upgrade decisions (10:40), the next set of projects in the horizon for Southwest (12:40), how his current projects compare to his past experiences (15:15), and how Southwest handled the fallout from a technical glitch that canceled over 700 flights in July(16:35).