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Tom & Tapp: From Navy Flight Decks to Solving the Healthcare Data Puzzle
What do aircraft carrier flight decks teach you about running the industry's leading healthcare analytics platform?
In this episode of Last Visit First, host Tom Maxwell sits down with Scott Tapp, CEO of Trella Health, for a conversation that spans from the discipline of military service to the cutting edge of healthcare AI.
The post-acute care market is facing a massive "data puzzle"—from the "black hole" of patient discharge to the complexities of Value-Based Care (VBC). Scott breaks down how Trella is solving these problems by combining 100% of Medicare and Commercial claims data with intelligent CRM workflows.
We go deep on the reality of the market: why "quality" is the new currency for referrals, how AI is actually being used (beyond the hype), and why vulnerability is a CEO’s greatest strength.
Chapters & Timestamps:
- (00:00) Introduction: Scott Tapp and the evolution of Trella Health.
- (04:45) Navy Roots: Stories from the flight deck, the Marine Corps, and military discipline.
- (12:50) Leadership Lessons: How service influences decision-making and "The Why."
- (19:15) Market Watch: Consolidation, Private Equity, and the shift to Value-Based Care.
- (24:30) Product Roadmap: Moving from insights to intelligent workflows (CRM).
- (30:00) Solving the "Black Hole": Automating the discharge process to improve adherence.
- (38:20) The Data Advantage: How to use claims data to win referrals and prove quality.
- (46:00) The Ecosystem: Integrating 100% of Medicare and Commercial claims data.
- (52:00) AI & Innovation: Balancing human judgment with machine learning in healthcare.
- (59:00) The Consumer Shift: Patients taking ownership of their own healthcare data.
- (1:05:00) The "Magic Wand" Question: Fixing care coordination and interoperability.
- (1:15:00) Legacy & Culture: Why vulnerability is a superpower for CEOs.
- (1:21:00) Rapid Fire: Favorite podcasts, coffee habits, and closing thoughts.
About Our Guest: Scott Tapp is the Chief Executive Officer of Trella Health, the leading source of market intelligence and CRM solutions for the post-acute care industry. A US Navy Veteran with over 20 years of executive leadership experience, Scott has guided multiple high-growth companies to successful exits, including roles as CEO of Software Brands and Managing Director at SBI. At Trella, he is dedicated to empowering meaningful change in healthcare by providing the data and insights providers need to improve patient outcomes and reduce the cost of care.
- Scott's LinkedIn: linkedin.com/in/scotttapp
- Trella Health: https://trellahealth.com/
Special Thank You To Our Sponsors:
- Premier Sponsor: Trella Health: https://trellahealth.com/
- Premier Sponsor: Homecare Homebase: https://hchb.com/
- Maxwell TEC: https://maxwelltec.com/
- StenoHealth: https://www.stenohealth.com/
Listen to Last Visit First:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/last-visit-first/id1830051182
- Spotify: https://open.spotify.com/show/3iSKGRvHC9Bk3iq7l8UPxs
- YouTube: https://www.youtube.com/@lastvisitfirstpodcast
- Website: https://www.lastvisitfirst.com
- LinkedIn: https://linkedin.com/company/last-visit-first
About Last Visit First: In home health and hospice, the start of care usually begins with the final visit in mind—because every decision becomes a memory.'Last Visit First' challenges the industry to prioritize quality, connection, outcomes, and dignity right from the start. Hosted by industry veteran Tom Maxwell, we sit down with the CEOs, innovators, and clinical leaders shaping the future of Care at Home. We bring you the conversations that drive change, from leadership strategies to the innovations redefining patient care.Join the Conversation: If you enjoyed this episode, please Subscribe and leave a comment below. It helps us bring more incredible guests to the show.
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By Tom MaxwellWhat do aircraft carrier flight decks teach you about running the industry's leading healthcare analytics platform?
In this episode of Last Visit First, host Tom Maxwell sits down with Scott Tapp, CEO of Trella Health, for a conversation that spans from the discipline of military service to the cutting edge of healthcare AI.
The post-acute care market is facing a massive "data puzzle"—from the "black hole" of patient discharge to the complexities of Value-Based Care (VBC). Scott breaks down how Trella is solving these problems by combining 100% of Medicare and Commercial claims data with intelligent CRM workflows.
We go deep on the reality of the market: why "quality" is the new currency for referrals, how AI is actually being used (beyond the hype), and why vulnerability is a CEO’s greatest strength.
Chapters & Timestamps:
- (00:00) Introduction: Scott Tapp and the evolution of Trella Health.
- (04:45) Navy Roots: Stories from the flight deck, the Marine Corps, and military discipline.
- (12:50) Leadership Lessons: How service influences decision-making and "The Why."
- (19:15) Market Watch: Consolidation, Private Equity, and the shift to Value-Based Care.
- (24:30) Product Roadmap: Moving from insights to intelligent workflows (CRM).
- (30:00) Solving the "Black Hole": Automating the discharge process to improve adherence.
- (38:20) The Data Advantage: How to use claims data to win referrals and prove quality.
- (46:00) The Ecosystem: Integrating 100% of Medicare and Commercial claims data.
- (52:00) AI & Innovation: Balancing human judgment with machine learning in healthcare.
- (59:00) The Consumer Shift: Patients taking ownership of their own healthcare data.
- (1:05:00) The "Magic Wand" Question: Fixing care coordination and interoperability.
- (1:15:00) Legacy & Culture: Why vulnerability is a superpower for CEOs.
- (1:21:00) Rapid Fire: Favorite podcasts, coffee habits, and closing thoughts.
About Our Guest: Scott Tapp is the Chief Executive Officer of Trella Health, the leading source of market intelligence and CRM solutions for the post-acute care industry. A US Navy Veteran with over 20 years of executive leadership experience, Scott has guided multiple high-growth companies to successful exits, including roles as CEO of Software Brands and Managing Director at SBI. At Trella, he is dedicated to empowering meaningful change in healthcare by providing the data and insights providers need to improve patient outcomes and reduce the cost of care.
- Scott's LinkedIn: linkedin.com/in/scotttapp
- Trella Health: https://trellahealth.com/
Special Thank You To Our Sponsors:
- Premier Sponsor: Trella Health: https://trellahealth.com/
- Premier Sponsor: Homecare Homebase: https://hchb.com/
- Maxwell TEC: https://maxwelltec.com/
- StenoHealth: https://www.stenohealth.com/
Listen to Last Visit First:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/last-visit-first/id1830051182
- Spotify: https://open.spotify.com/show/3iSKGRvHC9Bk3iq7l8UPxs
- YouTube: https://www.youtube.com/@lastvisitfirstpodcast
- Website: https://www.lastvisitfirst.com
- LinkedIn: https://linkedin.com/company/last-visit-first
About Last Visit First: In home health and hospice, the start of care usually begins with the final visit in mind—because every decision becomes a memory.'Last Visit First' challenges the industry to prioritize quality, connection, outcomes, and dignity right from the start. Hosted by industry veteran Tom Maxwell, we sit down with the CEOs, innovators, and clinical leaders shaping the future of Care at Home. We bring you the conversations that drive change, from leadership strategies to the innovations redefining patient care.Join the Conversation: If you enjoyed this episode, please Subscribe and leave a comment below. It helps us bring more incredible guests to the show.