Three Key Insights with Sanjiv Yajnik

Tony Molla | Maximizing Fixed Ops to Future-Proof Your Dealership


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ASE Education Foundation veteran and technician advocate Tony Molla joins Capital One Auto President Sanjiv Yajnik to discuss growing dealerships through Fixed Ops.

Molla shares expertise on solving talent shortages and navigating evolving vehicle technology to drive customer loyalty and business growth. In this episode, Tony and Sanjiv break down three transformative shifts every auto dealer needs to make:

  • The New Economic Engine: Front-end sales might close the first deal but your service department secures all the rest. Learn why fixed operations are the key to carrying a dealership store's costs through any selling cycle.
  • Mechanics to Network Engineers: Modern cars require high-level IT skills. Attract elite talent by investing in technicians as strategic professionals.
  • Stop Stealing, Start Growing: Move past poaching competitors' staff. Build a loyal pipeline by partnering with local CTE programs and apprenticeships.
  • ABOUT THREE KEY INSIGHTS 

    The auto industry is being reimagined in real time. To win in today’s landscape, dealers need actionable insights and high-performance tools to take the lead. Hosted by the President of Capital One Auto, Sanjiv Yajnik, this series convenes elite dealers and industry innovators to decode the shifts shaping the future. Known for his "Customer-first" philosophy, Sanjiv’s perspective is rooted in the belief that when dealers succeed, the entire industry thrives. His conversations prioritize transparency, pulling back the curtain on the backend infrastructure that powers modern customer confidence. Now’s the time to take the lead.

    The views and opinions expressed by guests on this podcast are solely their own and do not necessarily reflect the official policy or position of Capital One Auto, Capital One, N.A., or its affiliates. This content is provided for informational and educational purposes only and is not intended to serve as financial, legal, or tax advice. Viewers should consult their own independent professionals regarding their specific individual or business needs.

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    Three Key Insights with Sanjiv YajnikBy Capital One