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In this week's episode, we take a look at a really cool team-building exercise that I have done here at Expivia.  We sat down with some of our management and HR team and tried to discuss the top 10 customer service skills that an associate would need to be a world-class agent.

The discussion was lively and fun!  Every organization will have a different set of ten, but going through this exercise you really were able to see what some of your management most value and what are they missing as well.

Well worth the time and effort to go through this exercise.

Once you do, make sure you post your top 10 on LinkedIn with the #callcentergeektop10

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel