Curious how CHROs can become true drivers of CX transformation? This episode lays it out and if you’d like to explore applying these behaviours in your organisation, my LinkedIn DMs are open.

In this episode, we explore the vital role CHROs play in successful CX transformation. We share five key benefits and five concrete behaviors that allow CHROs to drive both employee engagement and customer impact. From onboarding redesign to integrating purpose into leadership development, this conversation offers strategic insights for any HR or CX leader ready to move from theory to measurable transformation.

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(00:39) Why the CHRO matters in CX transformation  

(02:15) Benefit 1, talent acquisition and retention  

(05:02) Benefit 2, employee experience as a design principle  

(08:34) Benefit 3, culture transformation made tangible  

(11:02) Benefit 4, driving measurable business impact  

(15:33) Benefit 5, getting a seat at the board level  

(17:10) Integrating CX in leadership development  

(22:15) Redesigning onboarding with purpose  

(32:26) The CHRO as transformation leader 

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More info?
LinkedIn -> https://www.linkedin.com/in/zannavdun/
YouTube -> https://www.youtube.com/@dr.zannavanderaa
Website -> https://zannavanderaa.com/
Dutch version podcast -> https://beleving.buzzsprout.com